Discovery Bay Daycare

If I could post zero stars I would. I was completely misled by the staff. IF YOU HAVE A CHILD WITH A DISABILITY OF ANY KIND, THEY CAN NOT ACCOMMODATE YOU! My sweet boy has type 1 diabetes.

When I talked to them over the phone and explained his situation, they said they are willing to learn how to care for him. Fast forward to a week later when I had a walkthrough on Monday, they said, once more, they would be happy to help him. Then, on the first day he was there, I went in to pick up my boys and they told me that they couldn't take him after all. They were not very sincere and their excuse was unacceptable. "My girl's aren't comfortable" and when they called me back, their tone wasn't great, either.

I explained he will be on a pump soon but they shook their heads and said NO. Another excuse they gave me was that they recently had a bad turn over rate with their staff and were scrambling to get people hired. Uhh okay? So a daycare is not putting the kids first? What really hurts my heart is when the boys were buckled and we drove off, they couldn't stop smiling and telling me about their "awesome day". Thanks for the false hope and for putting the customer/kids first.

Type one diabetes is a manageable disease. This staff needs to put a disclaimer somewhere on their website and be more transparent when talking to people and stop setting up these false expectations. You are not only hurting the parents but the children, too. It is sad I have to explain to my boy why he can't go here anymore...what a horrible thing to do to a child. Your staff should be ashamed of yourself. He already feels different but lets make it worse for him, huh?

We refused to pay for those two weeks because they broke the contract and I was forced to take a week off of work to find another daycare facility. They have sent our $400 bill to collections and within that week, they have decided to up that bill to $1,200.

Worst experience all around.

They will lie about availability based on race and refuse to answer questions every other daycare did. They are laY and will not abide by parents wishes. Avoid at all costs.