Creative Learning, LLC - Cookeville TN Centers Care for 13 or more children

Don't bring your child here. There is a reason it is one of the only places with an open spot. One of the only 5 star reviews is by a woman who works at Creative Learning. She made sure to boost their ratings by leaving a 5 star review on multiple platforms.
My child attended their pre-k program for about 3 weeks. He got there at 8am and left around 3pm. His daily schedule went like this:
-outside play time on the bikes once getting dropped off
-snack time
-play on the bikes some more
-lunchtime
-nap time
-time to go home at 3.
On 2 or 3 occasions he had enough time to play outside very shortly before getting picked up. On the 2 days that were rainy, they stayed inside to watch Thomas the Train and Bluey rather than bike time, or they had time to play at their "Centers" where the child can choose a station and do something like play with cars. Obviously, when a preschooler is attending a daycare for 7 hours a day, they should be doing more than either riding a bike, sleeping, or eating.
The bike time took place from the time he got there early in the morning all the way until lunch time, which seems already like a long time. But that combined with the fact that bike time is not adult-directed whatsoever makes it absurd. They took 4 and 5 year olds outside, showed them some bikes, and then left the children to their own devices, from the start of the day until lunch. My 4 year old struggled to ride the bikes and was never helped. I asked him if his teachers ever set up racing activities or obstacle courses or literally any games whatsoever during bike time and he said no. I asked what she did during bike time and he said she sat in her chair. I asked if she did anything else and he said "she talks to the other teacher." I also asked if she ever had conversations with the children and he said no. I asked if she ever said anything to them at all and he said "sometimes she told us 'get back over here' or 'stay on the pavement' or 'wait your turn.' (He barked her quotes just as he heard them, telling or shouting, take that as you will.) On a hunch, I asked if she ever had anything in her hands. He said her phone. I said "a lot of the time, some of the time, or just a little?" He said "all of the time." I asked if she spoke into it or looked at it. He said "spoke and looked." I asked which she did more and he said "she looks and types into it." He even went on to describe her unique phone case. So, to recap, from 8 until lunch the preschoolers ride on the bikes with no adult-directed activities, with little supervision as the teacher never talks to them or interacts with them as she is preoccupied with looking at her phone. There's a reason other reviewers have mentioned things like their kid talking to strangers in the park under Creative Learning's "supervision" or even one child ALMOST DROWNING and having to be rescued by the lifeguard under their "care."
My son was a new kid who had never been in a preschool setting before in a class of children that already knew each other. The staff was aware that he had limited interaction with peers outside of his family before. Yet they did nothing to help integrate him into a new environment. His classmates would say "no" when he asked to play with them. I asked if the teacher ever introduced him to the others or asked them to all play games with one another or anything like that, he said no. The other children called his Mickey Mouse shoes ugly as well as several other instances of rude language towards my son. He described incidents such as him getting kicked in the back and side by some children because they were irritated that he was trying to follow them and sit with them during TV time, and another incident where the girls kept trying to shove him off his bike "over and over" until he got pushed to the ground and they took the bike. He responded by hitting one of the girls with a plastic chair and at that point I was called to pick him up, where they then informed me he was getting kicked out. In front of the staff, I asked my son what he should have done instead of hitting the girl. He said "Tell the teacher. But I tried to tell and she wouldn't listen to me." After we left I asked what she was doing when he was trying to tell and he said "she was talking to the other teacher." I asked why he hit the girl and he that's when I found out about the girls attacking him on the bike. I called the school and asked if it was at all possible that his version of events were true and they immediately said it was impossible, that their teachers always pay attention and would've seen that. Yet my son told me from the very first week that the teacher sits on her phone throughout bike time and doesn't interact with them unless it's to bark an order at them. My son is pretty observant but I don't think it's a coincidence that he can describe his teacher's phone case. During the first week of school he said it was a case with all the colors of the rainbow. I asked if it had a pattern like stripes or anything and he said it was sort of like spots, but "not a pattern just all over." At this point I stopped talking to him about creative learning. He has been out of that "school" for a month or so, and today I googled "rainbow cheetah print phone case" (which is what I surmised it was based on his description.) I asked him during if he knew anyone with that phone case. He said "Yes, Mrs. Patty." A four year old can't and doesn't lie like this. If I'm paying $140 a week and I'm describing a group of children repeatedly pushing my child to the ground and the teacher not listening when my child tries to tell because she's too busy chatting or playing with her phone too listen, you should at least investigate my very serious claims and concerns. Instead they dismissed me and my concerns immediately and kicked my kid out. The first week of school he got in trouble for biting a child and I went to pick him up prepared to remove privileges, take toys for awhile, etc, but from the time I arrived he was confused as to why he was in trouble. He said he tried to tell the other teacher "I wasn't the one" but they wouldn't listen. At the time I thought he was lying, so I called the school and asked what had happened and that's when the teacher told me she didn't actually see anything, that the other child had a wet mark on her shirt so my son must have bitten her. It turned out he got sent home for something he very highly likely didn't do (he has NEVER bitten anyone in his whole life) yet the other kids weren't put in time out when they kicked my child during TV time, when they ganged up and pushed him off his bike, when they made fun of his clothing, etc. After having these issues brought to my attention by my son, I asked to have the email address or phone number of the owner and was just told to come get the refund for the remainder of the week. This stuff only scratches the surface as to why this place is awful. I'd be honestly glad to type more but this is already too long, so if on the off-chance someone wants to know more about my concerns just look my name up on Facebook and I'll be happy to talk. My kid has been at a new place since then, and they're as delighted to have him as we are to have them.