Description:
Children Of Hope Childcare is open Monday through Friday, 6:30 a.m.–6:00 p.m.,with various shifts available and occasional Saturdays. We also provide before and after school care to neighboring schools along with transportation. The facility is staffed by full-time professionals, assisted by part-time support staff all enrolled in the courses offered by CCRS in Infant/Toddler care. Our primary aim is to provide a warm, supportive and creative atmosphere.
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Almost lost my job because of the lack of care COH was giving. I have left that daycare feeling frustrated, disrespected & even crying multiple times. The daycare is astoundingly corrupt as the owners (Faith & Hope) have resorted to fake profiles on FB to attack my review and days after my review one of them publicly posted a request for my employer info to no doubtlessly cause further harm to my family and I. The last day my child was there I was shocked that the Director waited until I got there to tell me she wouldn’t take my infant just minutes before I had to be to work and she then relayed a side of the story that was completely inaccurate. DO NOT try to reason with her or bring out valid points because you will NEVER win. She is too proud, impatient & lacks compassion & understanding. Example: Their Holiday schedule is not business friendly. The contract that I signed lays out which Holidays will be taken off & paid for. When I pointed out that Easter Friday, Easter Monday and some others were not in the contract, the Director pulls a completely separate handout form and says that when I signed the stapled contract papers that I have at home, I was essentially signing & acknowledging this random loose leaf page as well. *Note that they don’t state in the contract that terms and conditions may be subject to change at any time.* I would also get called out of work consistently for various reasons & the contract states that I have 1 hour to come get my child but the Director tried to terminate childcare because I went over 30 minutes to get my child on a work day. The last straw was when I drove my infant to daycare right before work and Ms. Faith was waiting on the phone to tell me she will not take my child for the day because my payment was late. It was still within the window of time it can be late as noted in the contract. She even said over the phone that she sometimes makes payment arrangements with parents if they’re past due, obviously that curtesy wasn’t extended to me, so another day of work had to be missed. Also, there’s a $25 late fee PER DAY which includes the weekend so by Monday another $100 was included. That’s worse than any other business including banks, renting an apartment, insurance, etc. Between my infant’s doctor appointments, when she or I get sick, the daycare being closed, the Holidays they recognize but other businesses don’t, when they refuse care or call me to pick her up, it puts my job in jeopardy. I have used all my allotted PTO and now it not only puts a strain on my career but when I can no longer get paid for these random days out of office, it then puts a strain on my personal life and the care I can give to my family overall. Work and Daycare are the core to a functioning life and when Children of Hope refuses to care for my infant a vicious cycle starts and everything struggles to find balance in a busy parents life. Daycare should be easy & reliable, but this is far from it. The cost of care may be slightly less than others in the area but the issues mentioned above & the work missed bridge the cost gap when compared to other providers. It was a terrible experience and still continues. I would recommend staying far away from this one. Please note that most of the five star reviews are the owner’s family or friends, many of which have no children that attend COH or the owners with fake profiles. It is dangerous to entrust your child with someone with behavior the owners and COH have displayed. Save your family the trouble and stress mine and many others have gone through and still do.
Children of Hope is by far the most unprofessional business I've ever had the misfortune of having to deal with. About four weeks after starting care here, my wife picked up our infant after work one day and asked the staff how our child's day was (i.e. feedings, naps, mood). She was then confronted by the facility's "nurse" who told my wife that she wasn't allowed to talk to the caregivers (the ones watching our child), and that we must direct all questions to either her or the other owner (who are not present at the facility throughout the day). Minutes after leaving, the nurse called my wife and told her that they would no longer be providing care for our child after the next week. The next day, when I went to drop off our baby, I asked to set up a meeting with one of the owners to discuss their decision to terminate our contract, as we were given no reason for their termination of care. One of the employees called the owner but the owner refused to schedule a meeting. Not only that, but she refused to even speak with me! (I'm expected to leave my child in their care for the remainder of the week and they won't even talk to me? You can't make this stuff up.) After insisting to speak with owner or someone with any authority, the owner finally had the employee hand the phone over to me so that I could talk to her. Before I could even get a word out, the owner started lecturing me about how this is her business and that she can choose not to speak with whoever she wants. After about 5 minutes of listening to her ramble it became quite clear that there would be no reasoning with them. I told her that I would be leaving with my child and that I expected to be refunded my deposit as specified in our contract, to which she refused. There is a reason that Children of Hope has so many openings when every other daycare in the area is booked solid. Save yourself the stress and hassle of dealing with this place and find childcare anywhere but here. If this is the way that they treat parents (their customers), I can only imagine the way in which they treat the children in their "care."
Owner is very hostile and unprofessional and terminated care outside of the contract. Caregivers are very nice and loving. This place is not worth the hassle of dealing with the owner. Her main focus is money and not the children... Pretty obvious since her license plate is "moni". Disgusting behavior.
our experience started out great until our child became mobile. I would get 2 to 3 phone calls a week asking me to come and get my child who at the time was 7 months old because he was throwing temper tantrums. They would try to keep him confined in a rock and play or a bouncer all day and not let him crawl around. Their rooms are based on age and not development. My child was kept in a room with smaller infants with no room to move around and was expected to sit all day. When he would get upset that he couldn't move they would call me and say he was screaming and that I would have to come get him. Eating was also an issue they would constantly throw out my breast milk, once my child started on table food they refused to feed him solid food because he didn't have teeth. They would only feed him yogurt. They demanded that my child be ready to nap at 8:30am and if he wasn't ready for a nap at 8:30 we weren't allowed to bring him in until 10. I also observed many unsafe acts such as transporting children in a mini van and suburban without car seats. The facility isn't set up very cleanly either, such the whole front room is carpet where they let children crawl on and also have everyone walk on. in the winter months it was very wet and muddy. There is no educational structure to their environment, they have children watching cartoons most days.
Great staff and I love the diversity! Great place to have my children.