Description: OUR MISSION We believe children are a precious gift from God and that they are our most important resource. Smallville Learning Center believes that each child is a unique individual worthy of love, respect, patience and guidance. We believe each child can be challenged and encouraged to grow and develop to his or her fullest potential. We are here to partner with the families we serve to provide the highest quality care in a positive environment. We will encourage the educational growth and emotional development of each child entrusted to our care.
Where possible, ChildcareCenter provides inspection reports as a service to families. This information is deemed reliable, but is not guaranteed. We encourage families to contact the daycare provider directly with any questions or concerns, as the provider may have already addressed some or all issues. Reports can also be verified with your local daycare licensing office.
| Inspections | Assessments | Self Reported Incidents | Reports |
|---|---|---|---|
| 27 | 1 | 5 | 13 View Report(s) |
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My daughter attended Smallvile Learning Center just shy of 1.5 years. At first, loved the daycare, prices, and teachers. Here over the last few months (since my daughter moved up classes), I have had multiple issues with lack of communication in which I tried speaking with the teachers directly and have expressed to the director multiple times. About 3 weeks ago, my husband went to get our daughter and she was up front in the "office" with Lisa Miranda the director, he said she was not nice nor happy and told him our daughter had been acting up. Concerned and wanting to discuss the situation, I immediately gave her a call, she wasnt very polite with me either and told me it was an "ongoing issue" with her. One that we have never been made aware of and I told her as much. I reminded her we have had consistent issues with communication since switching classes and I understood why she might be frustrated, but it wasnt fair because we hadnt been informed of any of this, she brushed off what I sais about communication and basically stated, if we did not get it under control, she would be kicked out. since that day, EVERY morning I have asked the teachers when dropping her off how she was the previous day and was always told good. Today, I had a message when i logged in regarding meeting with her about my daughters behavior. I called at 8 am and advised I would be calling on my lunch break to discuss, even made a list of my ideas for improvement (not know exactly what she had done). I did, first two calls, they didnt answer, third call, they did and the receptionist wasnt very polite and advised she was busy, I was trying to figure out how to coordinate a time to speak with the director, she kept putting me on hold to speak with the director because she wouldnt talk to me directly. FINALLY, she got on the phone, was completely rude from the beginning. Basically called me a bad mother based on her comments about being tired of me not willing to help take care of my daughters behavioral issues, obviously my response was how am I suppsed to help when I am not being told what is going on and when. I am then mid sentence and she told me to be quiet. I am not a child in the daycare and have real concerns with what you are insinuating, you will not tell me to be quiet. she tells me I will not downgrade her or her staff and I advised, I had never until that moment disrespected anyone on her facility. She then told me my daughter was being kicked out of her daycare. I asked for the owners information and was told no. She said she was hanging up now so I said I am leaving work and will see you soon. She then tried to say no, my response was she would not tell me I could not come pick up my daughter. Lack of communication with me was pretty terrible, even worse that I asked and asked for months what we could do to make it better since my daughter switched classes so much every day and saw so many different teachers and I was trying very hard for this, she spoke with my 3 year old daughter without my permission about the fact that she didnt need to have donuts for breakfast. It was absolutely inappropriate of her, if she had an issue with what I fed my daughter, she should have brought it to me, but again that would require communication. Needless to say my feeling are this: My daughter has been being mistreated, my concerns were never addressed and I do not feel like it was too much to ask, and lastly, I was not given the opportunity to try to make things better and was mistreated by this absolutely UNPROFESSIONAL individual. I sure hope that people read this and think twice before selecting this daycare soley based on a director that does not belong there.
I sent my son to this facility for Pre_K and feel it was more ran like a daycare instead of a learning facility. When I would pick my son up from "school" at the time they said it would end he was in a different room often with more than just his class mates. The teacher was never there at the time of pick up because she leaves earlier than the classes are finished so it was very difficult getting a report of how his day was and if there was a problem I would be told of the problem but nothing else of the situation. I had to fill out an incident report because 2 kids grabbed his wrist so hard they were afraid it was going to leave a bruise and then was told he needs to learn to keep his hands to himself and again no one could tell me what happened. My son only attended less than a month and I am very disappointed. Now they have charged me again since I have withdrawn my son and gave the appropriate verbal withdraw notice. I was informed that I have to give a 2 week notice and in writing but the paper work that was handed to me that I had to sign states only a 1 week notice needs to be given and no where in the paperwork that I was given does it state that a written notice is required. When I called to give my verbal over the phone I was again not notified that it needed to be in writing. When i confronted Kaitlin of all this she said I needed to contact the owners she couldn't do anything about it and her paperwork states something different than mine. Is That how you really want to handle this mine says something different and that is what goes; never mind she is the one that handed me the packet that I have in my possession now! Oh, Yeah no contact information has been given for the owners nor did she offer to have them contact me.
The teachers are all amazing 100% they treat my boys as if they were their own. They teachers are always easy to get ahold of and willing to talk and tell me anything going on with my boys. They have helped to potty train BOTH of my boys and my 3 year old has excelled since starting with them! They are nice, caring and very loving but still firm when needed. Very informative and let me know anything that is needed when needed! Anyone who has had a negative experience I have to say you may have just come in at a bad time or just a bad day. Everyone is allowed to have a bad day! Thank you Smallville, Mia, Courtney and ALL the teachers yall make my job as a mother and working outside of the home so much easier! I am always at ease knowing my boys are in yalls care!
worst daycare
I would give this place no star if it was possible! The teachers are VERY rude and hateful towards the kids (Schoolers). If your children bring toys they will be snatched out of their hands and them de-graded in front of others. Don't trust this place!!!
I don't typically write reviews, but this one needs to be read.
We took our son Tyler there from April until now, August. And I can honestly say the only reason we didn't pull him out sooner was because of his teachers Crystal and Shelby.
The Director Becky, and Assistant Director Jessica are nothing but rude, uncaring and lazy people.
I had one of their fellow teachers get my cell phone number and send me a photo of a bite mark on her childs arm ( who is in the same class as mine) with a text that said "just thought you would like to see what your son did to _____ today" Beyond unprofessional. All the director did was MAYBE write her up. After harrasing another parent, she STILL works there.
My son came come with what looked like chigger bites, but they would not go away. Come to find out its SCABIES. I call the assistant director Jessica, the minute I get out of his doctors appointment, no parents are notified and no sign is put up until TUESDAY of the following week. When I had called the owner on Monday, he stated that they needed a doctors confirmation...well if JESSICA had told me that I would have brought it on THURSDAY. The owners are just as uncaring and don't pay attention to that place at all.
Final Straw?
My son was taking antibiotics, and I had signed them in on Thursday, got his meds all good, we were not there Friday. So Monday comes along, I sign it in, but nothing written on his paper. Tuesday comes, nothing written on his paper so when I ask Jessica if he got medicine she automatically gets an attitude with "NO." I said but I signed it in... mind you, Im not mad angry I just wanted to know if there was something I didnt do. She replies, "No, you didnt. " I said I signed it in on Monday, she goes, you have to sign it in Daily. With the BIGGEST attitude. So I reply, Oh okay. well I didnt no, no one told me Ill just sign it in. with a reply from her of " IF you PEOPLE would read the papers we send home you would know our policies"
I took my son put him in the car and left a note stating that was his last week.
Best advice I can give, as long as Jessica and Becky run it...stay away unless you prefer getting treated like crap and belittled by the director and assistant director of your childs daycare.