Description: KIDDIE ACADEMY OF CENTENNIAL HILLS is a child care center in LAS VEGAS NV. The provider does not participate in a subsidized child care program.
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Poor Management and Greedy Owners
I hope this review will save a family some pain and frustration. This place started great when it opened, my son started here when he was just 1 year old, and we loved his teacher Ms. Angela (Kangaroos). As he progressed into two classrooms (Lions) cracks began to show but old management was able to handle it and resolve the issues. We moved on to three classrooms (Tigers), great team there at the time, Ms. Naomi, Ms. Amanda, and Ms. Cole.
Then they lost 2 directors and had an assistant director move up to handle two locations one in Henderson and one in Centennial. She can NOT handle the workload that it takes to run two centers. She lives in Henderson, so she spends most of her time there. I barely saw her at the Centennial location. This was over a year ago and they still have not hired a director for the Centennial Hills location.
Things started to fall apart the three’s room (Wolves) was a nightmare when my son started there. Kids were fighting and biting and throwing things. I was patient with them and was reassured that the classroom would improve. Thankfully they hired Ms. Taylor who seemed to have taken the classroom under control, they hired two other teachers to assist her, and the team was doing well in that classroom.
Then abruptly all 3 teachers left within 1 month to two weeks of each other (that should tell you something). The class fell into chaos again. I emailed and called the director multiple times trying to set up parent-teacher meetings and discuss classroom behavior and what the plan is for the classroom. I would either get an” I will get back to you “or the director is unavailable. My son’s behavior started to suffer because of the rapid change and chaos that imploded in that classroom. He is an only child, so I know he is not learning this behavior at home.
The teachers they hired used infective tactics, letting the kids run around in chaos until they stopped and just picked up after them, to get the kids under control, and the classroom “floaters” would only sweep and clean the tables while chaos continued. No engagement with the kids. This went on for over a month. Then I got an email from the director stating that they are disenrolling my son from school, giving me 4 days to find a replacement. If you are a full-time working family, you can see how problematic that is. The unprofessionalism here is disgraceful.
Since this happened, I have visited multiple other schools and daycares to see how they run their school, their prices, and what the educational standards are. What I have learned is that this school was able to get away with a lot of price hikes for no education to back it up. Parents were promised, educational standards and developmental progress reports for each child that were never received in the three years of attendance there. Teachers are underpaid and therefore are leaving, have confirmed this with a few teachers. They have also done away with military discounts. So, if you are raising tuition to match what is on the market but you are not keeping the promises for your tuition increases, where is the money going?