New Age Prep Academy - Chicago IL Day Care Center

5124 S WESTERN, CHICAGO IL 60609
(773) 220-0230
1 Review

About the Provider

Description: NEW AGE PREP ACADEMY is a Day Care Center in CHICAGO IL, with a maximum capacity of 40 children. This child care center helps with children in the age range of 6W To 5Y. The provider does not participate in a subsidized child care program.

Program and Licensing Details

  • Capacity: 40
  • License Number: 531466
  • Age Range: 6W To 5Y
  • Enrolled in Subsidized Child Care Program: No
  • District Office: Department of Children & Family Services
  • District Office Phone: (877) 746-0829 (Note: This is not the facility phone number.)

Location Map

Reviews

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Victoria Feb 10, 2017
I have used this provider for less than 6 months

My experience with New Age Academy was a complete disaster. The owner Tonya Furlow is extremely unprofessional . I have nothing positive to say about this establishment . The first red flag occurred when my son became ill . This is also the time when the weather was zero below. I called to informed the program director that he will not be attending due to his Illness and the frigid weather . I spoke with Tonya over the phone in regards to tuition payment . She stated that if I want to continue services I would have to pay the tuition for the week he missed in full. She went along to state how she was a nurse and she has the final say so on weather or not his condition was worthy to be excused from school . I was upset that she did not have any consideration for my son's illness. I was upset with how many excuses she came up with as to why I should have brought my sick child to school in zero degree weather. Ultimately I was upset with her lack of compromise . I could understand a fraction of the tuition but not in full due to since he was not in attendance due to illness . In our discussion on my son's health I informed her of the antibiotics that he would NEED to take once a day while in her program . Tonya stated her team does not administer medication . She also stated that information was included in the packet which it was not . I was puzzled. If I keep him at home to decrease the spread of germs u charge me . If I bring him to school due to me being charged , no medication would be administered . Lastly you as a nurse , a mother , a business women do not cater to the health needs of the people you serve . At that moment I knew I was dealing with someone with no class , professionalism , or respect for her customers . At the time my options for day care were very slim . I decided to stick with the program in hopes that she and I will be able to come to a mutual understanding. That mutual understanding never occurred . The first day I saw her I knew she was the owner because the staff were interacting with the kids as opposed to watching tv as a group . She did not introduce herself or display any actions that would reflect respect or courtesy . The most profound situation occurred Tuesday 2/7/17 which is the reason for this critic . My sister , an authorized rep , intended to drop my son off for school . I called and spoke with the director to let the school know they were running late , however he will be in attendance. When they arrived at 9:30 he was denied entrance . Both Tonya and my sister confirmed that Tonya stated that my son was not allowed in school . Tonya and my sister exchanged words . My sister was upset that Tonya slammed the door in my son's face . She was also upset that she had to stand in the rain . It was raining and cold on this day . My sister called me frustrated . I called and inquired the incident . Tonya began to explain how rude my sister was . I interjected and asked if my son was in her program. She responded no , I asked why . She said he was late . I informed her that I spoke with the director , Ms Lurks informing her that he was running late but coming . Tonya began to speak with her staff who confirms I did in fact call . I was upset . Tonya wanted to focus on my sister being upset without taking into account why she was upset . I asked questions so that Tonya would reflect on her behaviors . She could no handle an adult conversation so she hung up in my face . I called back frantically to see if my child was in her possession out of fear that she will hurt him . She answered after multiple attempts . She stated he and my sister had left the center . Still in complete shock of the disrespect I asked if she was able to conduct herself like a businesswoman. She hung up n my face the second time . When I called back she stated that my son was no longer welcome in the school due to my sister's actions . I then requested a refund . Tonya failed to give me a full refund . When I asked her to explain why she felt I was not deserving of a full refund she stated that he had crossed the threshold of the door . I told her she was ridiculous and demanded my full refund . She stated she will call the police . Before leaving I decided to take pictures of her licensees . Not paying any attention or thinking this would happen Tanya snatched my phone out of my hand . I could tell that her intentions were to provoke a physical altercation, in hopes that I would be identified as the aggressor . I couldn't believe she was so unprofessional . This is my testimony. The nice caring day care providers are now a thing of the pass .

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Providers in ZIP Code 60609