Loving Hearts Childcare And Development Center - Pontiac MI CHILD CARE CENTER

1101 EAST WALTON BLVD., PONTIAC MI 48340
(248) 475-1720
1 Review

About the Provider

Description: Loving Hearts Childcare and Development Center provides love, education and playtime, with over 8 years of experience. We provide curriculum based childcare for infants, toddlers, preschoolers and school aged children. Our daycare programs encourage a loving and structured environment for your children. We welcome children of all ages. They will enjoy book readings, snack time, social teachings, drawing time, homework help, and other activities during their time with our caregivers. Only healthy and nutritious food is provided.

Loving Hearts Childcare and Development Center doesn't close because of inclement weather. Our Families count on Loving Hearts and make their scheduling decisions based on the unsurpassed reliability of our company. We would encourage parents to make the best decision for the need of their family. It is always our intention to remain OPEN and ALWAYS offer uninterrupted service whenever humanly possible. In the unlikely event that the building ever needed to close due to a natural disaster or power outage we would notify all of our customers promptly via telephone and email, facebook and here on our website.

Program and Licensing Details

  • Capacity: 30
  • License Number: DC630312840
  • Enrolled in Subsidized Child Care Program: No
  • Type of Care: Full Day Program. TRANSPORTATION - SCHOOL AGE - INFANT/TODDLER - PRESCHOOL -

Location Map

Inspection/Report History

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Reviews

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Letitia Gonzalez Jan 20, 2016
I have used this provider for less than 6 months

I was there for 7 weeks. From day one I had issues. Right from the beginning the gentlemen who introduced me to the facility was rude and gave me no information. You could tell he didn't like his job and even asked me about the place I had come from and if they were hiring. He was only there a couple more days after that, but I didn't get any orientation or paperwork. He didn't even ask for papers for my daughter. I brought them in on my own assuming they must at least need her shot records? The first week she was there she was bitten so bad it broke the skin. Also in that first week I noticed her diaper soaked when she came home. So I put a mark with a sharpie on her diaper the next day and when she got home she still had the same diaper on! I talked to the teacher in her room and she said she would do something about it, but again the next day, the same thing!! There is no order, no accountability here. The managers are never there and never available to talk with you. Most of the girls that work there are not polite and don't seem like they are passionate about kids. They will look at you pull up and wait till you have to beat on the window to be let in while you stand in the cold. Then they will take their time walking to let you in. I have had a lot of complaints and so they have been especially impolite with me and my husband. I should have pulled her out, but I kept going while I was looking for another place. And she had made a little friend so I thought she would be ok until I could find somewhere else. Then she came home with a nasty bloody scratch on her bottom. It was obvious this was from her getting her diaper changed and someone with long nails not being gentle. I took a picture and went in the next morning to talk to someone in charge. But of course there was no one. Then that same night they sent a note home saying the scratch had happened that day and my daughter had done it. Clearly they were trying to cover their tracks because I had the photo dated the night before. A few weeks later my husband tells me that the girl working in the evening was very rude to him and told him until he paid his balance our daughter couldn't come back. He then produces a $900 dollar invoice. I was in disbelief. Not only is this place so disorganized that they don't know someone would owe them 7 back weeks of pay, but they don't keep records or organize the money I do give them. I had to go back and get all my receipts and bring them in. This was unreal to me. I am a property manager of 240 apartments. I have to keep track of large amounts of money, residents and complaints, maintenance and a myriad of other things on any given day. You have a system when it comes to money. There is never management here. I think they want a business without having to work at all for it. The last straw happened this morning. This was so beyond disbelief. I went to drop my daughter off and they told me I couldn't bring her for a week because I hadn't filled out a schedule. I couldn't believe what I was hearing. I had to be to court for my job in an hour and now I am being told I don't have child care. I was so upset. They are jeopardizing my livelihood with this. I didn't know we even had to have a schedule. She said I should have known it was in my handbook. Well I never got one. She said well its on the wall. Who has time to read a wall? I haven't been doing this from the beginning. No one ever told me this was so important to do that I would be told one morning I can't even take my child to daycare. No communication, no organization and zero customer service or care. Trust me, The unprofessionalism of this establishment and the care they give the children is deplorable. Please, stay as far away from this place as possible. They don't care about the kids at all. They pay the workers horribly so they don't have good care. These people are terrible. As a manager, I am shocked by how poorly this place is run. They shouldn't be in business at all.

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Providers in ZIP Code 48340